Refund & Returns Policy for Selective Soldering Equipment
Industrial equipment policy
Refund & Returns Policy for Selective Soldering Equipment
I.C.T is a manufacturing partner for overseas electronics factories, EMS providers, and production-line builders. Because selective soldering machines are high-value industrial systems, our return and refund process is based on technical confirmation, order scope, factory acceptance, shipment records, and after-sales support rather than ordinary retail return rules.
This policy applies to selective soldering machines, optional modules, spare parts, nozzles, fixtures, and related services supplied by I.C.T. Final terms may also be defined in the signed quotation, proforma invoice, purchase order, sales contract, or mutually confirmed technical agreement.
Industrial orders are confirmed by scope
Before production, we confirm machine model, voltage, layout direction, options, spare parts, packaging, delivery terms, and technical requirements. Once the order is confirmed and production starts, changes may affect cost and delivery time.
Machines are tested before shipment
Equipment is inspected and tested at our factory before delivery. Where required, we can support photo, video, online inspection, or factory acceptance test records before shipment.
Returns require authorization
Please do not return any machine, module, or spare part without written confirmation from I.C.T. Large equipment returns must be technically reviewed and assigned a return authorization first.
Order Cancellation
- If production has not started, cancellation may be reviewed according to the confirmed quotation or contract.
- If production, customization, procurement, testing, or packing has started, related costs may be deducted from any refundable amount.
- Custom voltage, line direction, machine configuration, fixtures, special nozzles, and customer-specific options may not be cancelable after confirmation.
Non-Returnable Items
- Customized machines or modified configurations confirmed by the customer.
- Used consumables, soldering nozzles, filters, protective parts, and process-contact components.
- Specially ordered spare parts, fixtures, tooling, or accessories prepared for a specific project.
- Software, remote service, installation, training, and engineering service fees that have already been delivered.
Shipping Damage or Missing Parts
International equipment shipments involve wooden cases, freight forwarders, customs clearance, and local unloading. Please inspect the package before signing and keep evidence if any abnormal condition is found.
Check the package on arrival
Inspect wooden cases, shock indicators, tilt marks, outer damage, and packing condition before unloading or signing delivery documents.
Record clear evidence
Take photos and videos of the package, labels, damaged areas, machine condition, and missing items. Keep the original package until the case is reviewed.
Contact I.C.T promptly
Email your order number, machine model, photos, videos, and delivery documents to info@smt11.com so our team can help review the issue with the forwarder or insurance party.
Warranty and Technical Issues
If a verified product quality issue occurs within the agreed warranty scope, I.C.T will normally support the customer through remote diagnosis, replacement parts, repair guidance, software adjustment, or other agreed after-sales solutions.
- Provide machine model, serial number, fault description, photos, and videos.
- Do not dismantle key assemblies before our technical team confirms the next step.
- Warranty handling follows the confirmed contract and actual technical diagnosis.
Refund Review
Refunds, when applicable, are processed through the original agreed payment route unless both parties confirm another method in writing. Bank charges, exchange rate differences, freight, customs duties, taxes, installation fees, and other third-party costs may not be refundable.
- Approved refunds are handled after review of documents and returned goods, if return is required.
- Returned goods must be packed safely for international transportation.
- Customer-caused damage, incorrect operation, unauthorized modification, or improper storage may affect eligibility.
How to Request Support, Return Authorization, or Refund Review
Please contact us before taking any return or repair action. To help us respond faster, include your company name, country, order number, machine model, serial number, problem description, photos, videos, and related shipping documents.
Email: info@smt11.com
Need help with an equipment order?
Send the order details and technical information to our team. We will review the case according to the confirmed project scope and after-sales process.