Privacy Policy for I.C.T Selective Soldering Equipment Website
Privacy policy
Privacy Policy for I.C.T Selective Soldering Equipment Website
This Privacy Policy explains how I.C.T collects, uses, shares, stores, and protects personal data when you visit our website, send an inquiry, request a quotation, communicate with our team, or work with us on selective soldering equipment projects.
I.C.T serves overseas electronics manufacturers, EMS factories, and production-line buyers. Most personal data we process is business contact information related to equipment inquiries, quotation preparation, technical communication, order fulfillment, shipment, installation, and after-sales support.
Data Controller
I.C.T, the operator of this website, acts as the data controller for personal data collected through this website and related business communications, unless another entity is identified in a quotation, purchase order, contract, or project document.
Contact Channel
For privacy requests, data questions, quotation records, or communication preferences, please contact us at info@smt11.com.
Scope
This policy applies to smt44.com, inquiry forms, email communications, online meetings, quotation discussions, project support, and related B2B sales or service activities.
Personal Data We May Collect
We collect only the information reasonably needed to respond to business inquiries, prepare equipment solutions, support orders, maintain website security, and comply with applicable obligations.
| Category | Examples | Typical Source |
|---|---|---|
| Business contact data | Name, company, job title, country or region, email address, phone number, messaging account, preferred language. | Inquiry forms, emails, business cards, online meetings, trade communications. |
| Project and quotation data | Factory requirements, product type, PCB or process information, production capacity, line layout, equipment model interest, budget range, delivery destination. | Information you submit, technical discussions, quotation requests, order documents. |
| Order and support data | Purchase order details, contract records, shipment information, installation requirements, after-sales support records, warranty communication. | Orders, contracts, logistics documents, service records, support tickets or emails. |
| Website and technical data | IP address, device type, browser, pages visited, approximate location, referral source, cookies, log files, security events. | Website server logs, analytics tools, security tools, cookies or similar technologies. |
| Optional files or media | Photos, videos, PCB samples information, production-line documents, screenshots, drawings, or attachments that you choose to send. | Files voluntarily provided by customers or prospective customers. |
How We Use Personal Data
- Respond to inquiries and provide product or technical information.
- Prepare selective soldering equipment recommendations, quotations, and project proposals.
- Process orders, contracts, payments, shipments, warranty matters, and after-sales support.
- Arrange online meetings, factory communication, installation guidance, training, and spare parts support.
- Improve website performance, inquiry quality, security, fraud prevention, and customer service.
- Send business updates or marketing communications where permitted by law or with your consent where required.
- Comply with accounting, tax, customs, export, sanctions, legal, and dispute-resolution obligations.
GDPR Legal Bases
- Pre-contract or contract: to respond to requests, prepare quotations, and fulfill orders.
- Legitimate interests: to operate a B2B equipment website, protect systems, manage customer relationships, and improve services.
- Consent: for optional marketing, non-essential cookies, or voluntary information where consent is required.
- Legal obligation: for tax, customs, accounting, regulatory, and legal compliance.
- Legal claims: to establish, exercise, or defend legal rights where necessary.
Cookies and Similar Technologies
Our website may use cookies, server logs, analytics tools, security tools, and similar technologies to make the website work, understand page performance, protect the site, and improve inquiry handling.
- Essential cookies help the website function and maintain security.
- Analytics cookies help us understand website traffic and improve content.
- Marketing or third-party cookies may be used only where enabled by the website setup and applicable law.
How to Manage Cookies
You can control cookies through your browser settings. Some essential website functions may not work properly if you block all cookies. Where a cookie consent tool is provided, you may also manage non-essential cookie choices through that tool.
Who We May Share Data With
- Internal sales, engineering, service, logistics, finance, and management teams.
- Authorized distributors, representatives, or project partners where needed for local support.
- Website hosting, email, CRM, analytics, security, IT, payment, and communication service providers.
- Freight forwarders, customs brokers, insurers, banks, auditors, accountants, legal advisers, and public authorities where required.
International Transfers
Because I.C.T works with international customers, suppliers, logistics providers, and service partners, personal data may be transferred to or accessed from countries outside your country or the European Economic Area. Where required by applicable law, we use appropriate safeguards such as contractual commitments, data protection clauses, access controls, and supplier due diligence.
Retention and Security
Inquiry Records
We may keep inquiry and communication records for as long as needed to respond, follow up, manage B2B relationships, improve service quality, and protect legitimate business interests.
Order Records
Order, contract, invoice, shipment, customs, warranty, and after-sales records may be kept for the period required by accounting, tax, legal, contractual, and dispute-resolution obligations.
Security Measures
We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage method is completely risk-free.
Your GDPR Rights
If the GDPR applies to you, you may have the following rights, subject to legal conditions and exceptions. We may need to verify your identity before responding to a privacy request.
Access
Request confirmation and a copy of personal data we process about you.
Correction
Ask us to correct inaccurate or incomplete personal data.
Erasure
Ask us to delete personal data where the legal conditions are met.
Restriction
Ask us to restrict certain processing in specific circumstances.
Portability
Request certain data in a structured, commonly used format.
Objection
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Withdraw consent where processing is based on consent.
Complaint
Lodge a complaint with a competent data protection supervisory authority.
Marketing Communications
If we send product updates, trade information, or business communications, you can ask us to stop direct marketing at any time by contacting info@smt11.com. Service, order, quotation, warranty, and safety-related communications may still be sent where necessary.
Children and Sensitive Data
Our website and services are intended for business users and are not directed to children. Please do not send sensitive personal data unless it is necessary for a specific project and we have requested it.
Third-Party Websites and Policy Updates
Our website may link to third-party websites, platforms, videos, maps, or service providers. Their privacy practices are controlled by their own policies. We may update this Privacy Policy from time to time to reflect legal, technical, business, or website changes. The latest version will be posted on this page with the effective date above.
Privacy contact
For privacy questions, GDPR requests, or communication preferences, contact I.C.T by email.